Fulfillment & Delivery Policy

Wild Explorers Field Trips coordinates educational field trips, admission, tickets, vouchers, passes, reservations, and related educational materials with participating venues and organizations.

Fulfillment methods and timelines vary depending on the specific product, venue, or experience purchased.

Depending on the product, fulfillment may include:

• Electronic tickets or vouchers delivered by email
• Reservation confirmations or booking instructions
• Admission arranged directly with the participating venue
• Physical passes or materials mailed to the customer
• Educational materials or additional trip information delivered electronically
• Instructions or forms required to finalize a reservation

For many A La Carte experiences, once the applicable order or school purchase order has been received and trip details have been finalized, e-tickets and related materials are generally sent by email within 1–3 business days.

Customers are responsible for providing complete and accurate information needed to fulfill their order, including participant names, email addresses, mailing addresses, preferred visit dates or times, and any other information requested for the applicable venue.

We generally recommend submitting charter-school or educational-fund orders at least 10 business days before the intended trip date unless the applicable venue requires additional advance notice. School or charter processing times are outside the control of Wild Explorers Field Trips and should be considered when planning a trip.

Certain tickets, passes, reservations, or materials may be issued, mailed, or processed directly by a third-party venue, government agency, or other organization. Wild Explorers Field Trips will submit and process those requests as promptly as reasonably possible, but cannot guarantee processing, mailing, delivery, or reservation timelines controlled by a third party.

When an individual product or event page contains more specific ordering, fulfillment, delivery, or processing information, the terms listed on that page apply to that purchase.

Customers should also check their spam or junk email folder if expected electronic tickets or correspondence have not been received.

Questions regarding fulfillment may be sent to wildexplorersfieldtrips@gmail.com.